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FAQ
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ProductS
Why is professional home care essential to achieving real skin results?
Professional home care is essential because what you do outside of the treatment room has the greatest impact on your skin’s transformation. While in studio treatments accelerate results, your daily routine is what supports skin health, corrects imbalances, and prevents setbacks.
As a Certified Acne Specialist and corrective skincare professional, I do not recommend products based on trends or marketing claims. Consistent, customized home care is what allows us to achieve long term results not temporary improvements. When your routine is aligned with your skin’s needs, lifestyle, and treatment plan, real transformation happens. My role is to guide you with expert recommendations so your skin continues improving every single day, not just when you’re in my studio.
Do I need to purchase products from Nova Lush to see results, or can I use what I already have?
To achieve real, lasting results, clients are required to be on a professional home care routine curated by me. Many clients come to Nova Lush Aesthetics after trying over-the-counter products without seeing the changes they were hoping for, which is often why product guidance becomes necessary.
The products I recommend are the ones I am professionally trained in and trust to create true change in the skin. These product formulations are selected to work with your skin’s biology, support corrective treatments, and address the root cause of your concerns, not simply manage symptoms. When your home care and in studio treatments are aligned, results become predictable, safe, and sustainable.
My goal is to guide you with clarity and intention so your skin has everything it needs to thrive. This level of commitment allows me to fully support your journey and deliver the transformation you’re seeking.
What makes your product recommendations different from over the counter skincare?
My product recommendations are rooted in skin science, clinical experience, and proven results. Over the counter skincare is formulated to be “one-size-fits-all” which often means lower concentrations of active ingredients, improper pH levels, and formulas designed for mass appeal, often times centered around trends and aesthetically pleasing packaging.
What truly sets my recommendations apart is my customization. No two routines are the same because no two skins are the same. Every product is chosen with intention to address the root cause of your concerns, minimize irritation, and deliver sustainable, long term results.
Many of my clients come to me after trying countless over-the-counter products without seeing the results they were hoping for. My role is to provide clarity, guidance, and proven solutions so they can finally feel confident in their skin and supported throughout the process.
How do you customize product recommendations for my skin concerns and lifestyle?
Every client’s skin is unique, and I believe your routine should support both your skin and your lifestyle. I take a deeper, corrective approach by assessing your skin concerns, barrier function, sensitivities, inflammation, and long-term goals, while also considering lifestyle factors such as stress, environment, and daily habits that influence skin health. From there, I create a personalized home care routine using professional grade products that support your skin’s needs without overwhelming it. My goal is to make skincare effective, realistic, and easy to stay consistent with, so you feel supported, confident, and excited about caring for your skin every day.
How long will it take before I see results from my home care routine?
While every skin journey is unique, most clients begin to notice visible improvements within 4–6 weeks when using their customized home care routine consistently. This allows the skin to move through a natural renewal cycle and respond to professional-grade formulations designed to support long-term skin health.
More refined and lasting results typically develop over 8–12 weeks as the skin becomes stronger, more balanced, and resilient. Throughout this process, I closely guide and adjust your routine as needed, ensuring your skin is supported every step of the way. Consistency, patience, and expert guidance are key and when aligned, true skin transformation unfolds beautifully.
Do you accept clients who are not ready to commit to a professional home care routine?
At this time, I work exclusively with clients who are open to following a professional home care routine customized by me. Home care is a foundational part of achieving real, long term skin transformation, and without it, results cannot be fully supported or maintained.
This commitment allows me to provide the highest level of care and ensure that every treatment performed is safe, effective, and aligned with your skin goals. My intention is to create meaningful, lasting results for my clients, and that requires a shared commitment to the process. If you’re ready to invest in your skin and trust my guidance, then you’re at the right place!
SERVICES
What is the difference between a facial and a corrective skincare treatment?
While both facials and corrective skincare treatments support healthy skin, they serve very different purposes. Traditional facials are designed to nourish, hydrate, and refresh the skin with little to no downtime, making them a wonderful option before special events, birthdays, or when your skin simply needs to be decongested, hydrated and craving a glow boost.
Corrective skincare treatments, such as chemical peels and microneedling, are designed to work at a deeper level of the skin, reaching the epidermis and dermis to create real, long term change. These treatments stimulate collagen and elastin production, improve texture, tone, acne, and pigmentation, and are best performed in a series to help you reach your desired skin goals safely and effectively.
Both have an important place in a skincare journey, and my role is to guide you toward the right treatments at the right time so your skin not only looks amazing for the moment, but continues to improve long term.
How do you determine which service is best for my skin?
Every treatment recommendation begins with a thorough skin analysis and consultation. I take the time to understand your skin concerns, history, sensitivities, lifestyle, and long-term goals before recommending any service. This allows me to look beyond surface-level concerns and identify what your skin truly needs to improve and function at its best.
Based on this assessment, I create a customized treatment plan that may include facials, corrective treatments, or a combination of both. My approach is intentional and results driven, ensuring each service is selected to support your skin safely, effectively, and in alignment with your overall goals. You’re never guessing because I guide you every step of the way.
Do I need a consultation before booking a treatment?
Yes, all new clients (and clients who haven’t been seen in more than a year) are required to complete a consultation before beginning any treatments at Nova Lush Aesthetics. This consultation appointment allows me to thoroughly assess your skin, understand your goals, and create a personalized treatment and home care plan designed for long term results.
Following your consultation, you will begin your customized professional home care routine at home. Once your skin barrier is supported and balanced (typically within a few weeks) we will then move forward with your first treatment. This intentional approach allows your skin to respond better to treatments, achieve results more efficiently, and ensures every service is performed safely and effectively.
This process is designed to provide the highest level of care while creating a calm, focused experience for both you and your skin. My goal is to set a strong foundation so your treatment journey is successful, supportive, and truly transformative from the very beginning.
How often should I come in for treatments to see results?
Treatment frequency depends on your skin concerns, goals, and the treatment plan we create together. In most cases, corrective skincare treatments are recommended in a series, typically every 4 weeks, to allow the skin to heal, regenerate, and progressively improve. This consistency is what creates real, lasting change.
Once your goals are achieved, maintenance treatments are scheduled every 6 weeks to support skin health and maintain results. My role is to guide you through each phase, adjust your plan as your skin evolves, and ensure every visit is purposeful and aligned with your long term skin goals.
Can you treat multiple skin concerns at the same time (acne, pigmentation, aging, texture)?
Yes, addressing multiple skin concerns at once is something I truly believe in and actively encourage. Skin concerns are often interconnected, which is why I take a corrective, multifaceted approach that focuses on improving overall skin health rather than treating concerns in isolation.
Just like my personalized home care routines, treatments are never one-size-fits-all or focused on only one issue. Every treatment and routine I design is intentionally selected to work on more than one concern at a time, whether that’s acne, pigmentation, texture, or signs of aging, (while still supporting the skin barrier of course). This thoughtful, layered approach allows us to achieve more balanced, effective, and long term results, all while keeping the skin supported throughout the entire process.
GENERAL
How do I know if Nova Lush Aesthetics is the right fit for me?
Nova Lush Aesthetics is the right fit for clients who are ready to fully invest in their skin and commit to long term transformation. My practice is intentionally designed for those who value expert guidance, are open to a customized professional home care routine, and understand that real results come from consistency over time not one time visits.
I work with a select group of clients who are serious about improving their skin and are willing to trust the process. When we work together, we form a results driven partnership focused on strengthening the skin, correcting concerns, and creating lasting change. If you’re looking for a guided, high touch experience and are ready to prioritize your skin with intention, you’ll feel right at home at Nova Lush Aesthetics.
What is your cancellation and rescheduling policy?
Nova Lush Aesthetics requires a minimum of 48 hours’ notice for any cancellations or reschedule requests. All deposits are non-refundable, as appointment times are reserved intentionally and prepared for in advance.
Clients may reschedule their appointment and transfer their deposit up to two times, provided the request is made within the 48-hour notice window and the new appointment is scheduled within the same month or within two weeks of the original appointment date. All appointment changes must be made through our booking site, this ensures a seamless experience. If the booking system does not allow changes, that means you're outside of the 48 hour reschedule policy. Frequent or repeated last minute rescheduling may result in the inability to book future appointments. This policy allows flexibility while ensuring appointment availability remains fair and respectful to both my schedule and other clients.
Cancellations or reschedule requests made outside of the 48-hour notice period will result in the forfeiture of the deposit. Thank you in advance, for understanding and respecting the time and care that goes into each appointment.
Do you require a deposit to book an appointment?
Yes, a deposit is required at the time of booking to reserve your appointment. Deposits are calculated as a percentage of the selected service and are charged upfront through the booking system. This deposit is then applied toward the remaining balance of your appointment on the day of service.
All deposit policies are clearly outlined at the time of booking so you know exactly what to expect.
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